LuckyVegas Casino Privacy Policy

At Lucky Vegas, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and share information about you when you access and use our services at luckyvegas.com. We encourage you to read this document carefully so you understand your rights and how we handle your data. LuckyVegas Casino is operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, and we process your data in compliance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Who We Are

We are Skill on Net Ltd, the operator of Lucky Vegas Casino. Our UK processing agent, Skill on Net Limited (registered number 14264775), is located at Suite A, 4-6 Canfield Place, London NW6 3BT, and handles deposit and withdrawal processing on our behalf. We hold a licence issued by the Gambling Commission of Great Britain, account number 39326, which you can verify directly at registers.gamblingcommission.gov.uk/39326. Our services are available exclusively to players from Great Britain, and our platform is served from the /gb/ path.

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can reach our Data Protection Officer by emailing us at dpo@luckyvegas.com. At LuckyVegas, we take every privacy enquiry seriously and will respond promptly.

Information We Collect

When you register and use our Lucky Vegas online casino, we may collect the following categories of personal information about you:

Personal Identification Data

• Full name, date of birth and proof of age documentation
• Address, email address and telephone number
• Government-issued identification documents for KYC and AML compliance
• Username and account credentials used for your Lucky Vegas login

Financial and Payment Data

• Payment method details, including Visa, Mastercard, PayPal, Apple Pay, Paysafecard and Instant Bank Transfer by TrueLayer
• Transaction history, including deposits and withdrawals in GBP and other supported currencies
• Verification data required for alternative withdrawal methods under our closed-loop process

Gaming and Behavioural Data

• Your gameplay activity across slots, live casino, jackpot games and scratch games
• Bonus usage, wagering activity and participation in promotions such as the LuckyVegas Casino welcome bonus, Daily Picks, Prize Twister and Monthly Rewards
• Tournament participation and leaderboard data
• Session times, betting patterns and game preferences

Technical and Device Data

• IP address, browser type, operating system and device identifiers
• Data collected through cookies and similar tracking technologies on your desktop browser, mobile browser or app
• Log files and usage data relating to how you navigate our platform

How We Use Your Information

At LuckyVegas, we use the personal data we collect for the following purposes:

• Account management: We process your data to create and maintain your account, including your Lucky Vegas casino login access and verification of your identity.
• Payment processing: We use your financial information to handle deposits and withdrawals securely and to comply with closed-loop payment requirements.
• Legal compliance: We are required by law to carry out anti-money laundering (AML) checks, age verification and responsible gambling monitoring. Our customer interaction framework allows us to identify strong indications of gambling-related harm and act accordingly.
• Promotions and bonuses: We use your data to determine your eligibility for the LuckyVegas bonus, LuckyVegas free spins, LuckyVegas casino welcome offer and targeted personalised promotions. We verify that targeted offers were sent directly to you as the intended recipient before honouring any related payout request.
• Customer support: We process your data to respond to enquiries submitted via live chat (available 06:00–00:00 GMT) or email.
• Platform improvement: Our Lucky Vegas casino team analyses usage data to improve the quality and performance of our services across desktop, mobile and app versions.
• Fraud prevention and security: We monitor accounts for irregular activity, including suspicious betting patterns, to protect our platform and our players.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the terms governing your use of LuckyVegas casino services.
• Legal obligation: We are required to process certain data to comply with our Gambling Commission licence conditions and applicable laws.
• Legitimate interests: We process data where we have a legitimate interest, such as fraud prevention, security monitoring and service improvement, provided this does not override your rights.
• Consent: Where we rely on consent, for example for marketing communications, you may withdraw it at any time by contacting us at dpo@luckyvegas.com.

Cookies and Tracking Technologies

Our LuckyVegas platform uses cookies and similar technologies to improve your experience, remember your preferences and analyse how our site is used. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services, including your ability to complete your Lucky Vegas casino login or access certain features.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors and financial institutions involved in handling your deposits and withdrawals
• Game providers, including Evolution, NetEnt, Nolimit City, iSoftBet, Yggdrasil, Push Gaming, Games Global and Peter & Sons, where necessary to deliver gaming services
• Regulatory authorities, including the Gambling Commission of Great Britain, where we are required to report
• Identity verification and fraud prevention services
• Third parties involved in verifying large wins of £5,000 or more or jackpot wins, as part of our standard processing procedure

All third parties we engage are required to handle your data securely and in accordance with applicable law. At Lucky Vegas, we ensure that any data transfers are governed by appropriate contractual safeguards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. This includes records relevant to our Gambling Commission licence obligations, AML requirements and financial record-keeping duties. When data is no longer required, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data held by LuckyVegas Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at dpo@luckyvegas.com. We will respond to all valid requests within the timeframes required by law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data lawfully.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss or destruction. Our LuckyVegas security infrastructure covers all aspects of our platform, including your account, payment processing and gaming data. However, no system can guarantee absolute security, and we encourage you to use a strong, unique &4](w+lRZolZ!wM{ for your account.

Children

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under this age. Age verification is a mandatory step before registration and play. If we discover that a minor has registered, we will immediately close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through the platform or by email. We encourage you to check this page periodically. Continued use of LuckyVegas Casino following any update constitutes your acceptance of the revised policy.